crimbox

Terms of Service

These Terms govern your use of Crimbox (the “Service”), operated by Crimbox (“we”, “us”). By creating an account or using the Service, you agree to these Terms.

1. Accounts & organisations

The Service is multi-tenant. An organisation’s Admin owns the organisation account and is responsible for the users they add, the roles they assign, and all activity under the organisation. You must give accurate information and keep your credentials secure.

2. Acceptable use

You agree not to misuse the Service: no unlawful content, no sending messages without the recipient’s consent where consent is required, no attempts to breach security or disrupt other tenants, and no use that violates the policies of connected providers (for example WhatsApp/Meta, payment gateways, or email providers).

3. Plans, billing & storage

Paid plans, seats, storage add-ons and any messaging wallet are billed as shown at purchase. Usage-based limits (such as storage) apply per organisation. Storage usage is cumulative and is not reduced by deleting files. Fees are due in advance; failed payments may lead to restricted access after a grace period.

4. Your data & our role as processor

You retain ownership of the data your organisation puts into the Service. We act as a data processor on your behalf for that data, processing it to provide and support the Service. We may export your organisation’s data as part of providing the Service, for migration, or to meet a lawful request.

5. Support, security & administrative access

To provide support, investigate security issues, prevent abuse, and meet legal or compliance obligations, our authorised staff may access or impersonate an organisation’s account. Such access is limited to these purposes and is logged. By using the Service you consent to this access for these purposes.

6. Service availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance (with notice where practical) and may change or discontinue features. Live status is shown on our status page.

7. Third-party services

The Service integrates with third parties you choose to connect (e.g. payment gateways, WhatsApp/Meta, email, Google sign-in). Your use of those is also subject to their terms, and we are not responsible for them.

8. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or non-payment. On termination we will, on request and where feasible, make your organisation’s data available for export for a reasonable period before deletion.

9. Disclaimers & liability

The Service is provided “as is”. To the maximum extent permitted by law, we exclude implied warranties and our total liability is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential losses.

10. Changes to these Terms

We may update these Terms; material changes will be notified in-product or by email. Continued use after changes take effect means you accept them.

11. Contact

Questions about these Terms: [email protected].